Returns and Refunds Policy

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At Shree Balaji Super Food, we are committed to providing premium quality products. Customer satisfaction is important to us, and we take great care in packaging and delivering your orders. Due to the perishable nature of our products, our returns and refund policy is limited and outlined below.

1. Eligibility for Returns

We accept return requests only under the following conditions:

  • You received the wrong product

  • The product is damaged during transit

  • The product is expired at the time of delivery

To be eligible, you must notify us within 48 hours of receiving the order.

2. Non-Returnable Items

We do not accept returns for:

  • Products opened or used

  • Products without original packaging

  • Orders placed by mistake

  • Products returned after 48 hours of delivery

3. How to Request a Return

To initiate a return, please contact our customer care team:

📧 Email: mahendrainvestmart@gmail.com
📞 Phone: 9152751138

Please include your order number, photos of the item, and a brief description of the issue. Our team will review your request and get back to you within 2 business days.

4. Refund Process

  • Once your return is approved, we will issue a refund to your original method of payment within 7 business days.

  • In some cases, we may offer a replacement product instead of a refund, based on availability and the nature of the complaint.

5. Shipping Charges

  • If the return is due to our error (wrong/damaged/expired product), we will cover return shipping costs.

  • If the return is not due to our fault, shipping charges are non-refundable.

6. Cancellations

Orders can be canceled before dispatch only. If your order has already been shipped, it cannot be canceled or modified.

7. Need Help?

If you have any questions about our Returns and Refunds Policy, please feel free to contact us:

📧 Email: mahendrainvestmart@gmail.com
📞 Phone: 9152751138
🏠 Address:
R209, Siddhi Vinayak CHS,
RC Marg, Chembur,
Mumbai, India – 400074